Dental Blue FT - Member Services

Member Services

 
Identification Cards

When you enroll for benefits under Dental Blue Freedom, the subscriber (and the enrolled spouse, if any) will receive a Dental Blue Freedom identification card. This card is for identification purposes only. While you are a member, you must show your identification card to the dentist before you receive covered dental services. If your identification card is lost or stolen, you should contact the Blue Cross and Blue Shield customer service office. They will send you a new Dental Blue Freedom identification card. Or, you may also use the online Member Self Service option that is located at www.bluecrossma.com.

Making an Inquiry and/or Resolving Claim Problems or Concerns

For help to understand the terms of Dental Blue Freedom or to resolve a problem or concern, you may call the Blue Cross and Blue Shield customer service office at the toll-free telephone number shown on your Dental Blue Freedom identification card. (Or, to use the Telecommunications Device for the Deaf, call 1-800-522-1254.) A customer service representative will work with you to help you understand your benefits or resolve your problem or concern as quickly as possible. You can call the Blue Cross and Blue Shield customer service office Monday through Friday from 8:00 a.m. to 8:00 p.m. (Eastern Time). Or, you can write to: Blue Cross and Blue Shield of Massachusetts, Inc., Member Services, P.O. Box 9134, North Quincy, MA 02171- 9134.

Translation Services

A language translator service is available when you call the Blue Cross and Blue Shield customer service office at the toll-free telephone number shown on your Dental Blue Freedom identification card. This service provides you with access to interpreters who are able to translate over 140 different languages. If you need these translation services, just tell the customer service representative when you call. Then during your call, Blue Cross and Blue Shield will use the language line service to access an interpreter who will assist in answering your questions or helping you to understand Blue Cross and Blue Shield procedures. (This interpreter is not an employee or designee of Blue Cross and Blue Shield.)