Member Confidentiality

Confidentiality of member information


In support of our commitment to protect our members’ privacy, FHLAC has in place a comprehensive, corporate-wide privacy and security program. The ultimate goal of FHLAC’s privacy and security programs is to safeguard our members’ protected health information (PHI) from inappropriate access, use, and disclosure while permitting appropriate access in order to provide the highest quality health care coverage for our members.

Our numerous privacy and security policies and procedures address the protection of PHI in all forms—oral, written, and electronic—across the organization. We define the appropriate uses and disclosures of information, such as members have the right to authorize the disclosure of PHI for certain non-routine uses and disclosure, and employers can access PHI for enrollment and disenrollment purposes and under other limited circumstances. Our policies and procedures also address the rights members have with respect to their PHI. For example, members have the right to access most PHI that FHLAC has about them.

You can be confident that all of us at Fallon Health and Life Assurance are committed to safeguarding the privacy and security of our members’ PHI. For details on how we use and share your information, please read FHLAC’s Notice of Privacy Practices. The Notice of Privacy Practices also provides information regarding the rights members have with respect to their PHI and how members can invoke those rights. For example, members have the right to access most PHI FHLAC has about them, grant others access to their PHI, and request restrictions on who can access their PHI.

This notice is provided to all new subscribers upon enrollment and is available on the Web site (keyword: “policies”), or for a printed copy call our Customer Service Department at 1-800-868-5200 (TTY users please call TRS Relay 711).